Questions, changes, or accessibility notes—we’re here to help.
Whether you’re ready to request or just want clarity first, you’ll find helpful guidance here. Share what you need and we’ll point you in the right direction.
What we can help with
Fast, human answers—focused on your group.
- Meeting & timing: pickup expectations, pacing, and schedule flexibility.
- Accessibility needs: mobility notes, stroller considerations, and service animal guidance.
- Group planning: how to describe priorities so the itinerary fits.
- Changes: what to do if your plans shift before the day.
How to reach us
Choose what feels easiest.
Practical guidance for guests
Quick answers to keep things smooth.
Yes—reach out as soon as you can. We’ll review options based on availability and help coordinate the best path forward.
Share your top stops, any time limits, and your group details. If accessibility matters, include it early so we can plan accordingly.
We do. Tell us what you need and we’ll suggest the best approach for your group—then confirm details with you.
For this tour request, pickup and drop-off are part of the experience details. If you have a specific pickup location question, message us and we’ll confirm.
Send your question
Prefer not to request a tour yet? That’s okay.
Use the tour request form and include “Support question” at the start of your message so it’s easy to route.
When you’re ready, go back to the home page and send your note. We’ll reply with next steps.